Our Commitment to Confidentiality

At Inclusive Workforce Solutions, we recognize that confidentiality is essential to building trust and providing effective employment support services. We are committed to protecting the privacy and confidentiality of all clients, participants, and stakeholders.

What Information is Confidential

Confidential information includes, but is not limited to:

Personal identification and contact information
ODSP status and disability-related information
Medical and health information
Employment history and references
Skills assessments and coaching plans
Progress reports and performance evaluations
Accommodation needs and workplace adjustments
Any other information shared during our services

How We Protect Confidentiality

We maintain confidentiality through:

Secure storage of physical and electronic records
Limited access to client information on a need-to-know basis
Staff training on confidentiality policies and procedures
Confidentiality agreements with all staff and contractors
Secure communication channels for sensitive information
Regular review and updating of security measures

When Information May Be Shared

We will only share your confidential information in the following circumstances:

With Your Consent: When you provide explicit written or verbal consent to share specific information
Legal Requirements: When required by law, court order, or regulatory authority
Program Administration: With Ontario Employment Service Providers and government agencies for program eligibility and reporting
Safety Concerns: When there is a risk of harm to yourself or others
Service Providers: With contracted service providers who assist in delivering our programs (under confidentiality agreements)

Your Rights Regarding Confidentiality

You have the right to:

Know what information we collect and how it will be used
Access your personal information and records
Request corrections to inaccurate information
Provide or withdraw consent for information sharing
Request restrictions on how your information is used
File a complaint if you believe confidentiality has been breached

Employer Relationships

When working with employers on your behalf, we will only share information that you have explicitly authorized us to disclose. We will discuss with you in advance what information will be shared and obtain your consent before any disclosure.

Limits to Confidentiality

While we strive to maintain complete confidentiality, there are legal and ethical limits, including:

Suspected abuse or neglect of a child or vulnerable person
Imminent risk of serious harm to yourself or others
Court orders or subpoenas
Regulatory audits and compliance reviews

We will inform you of these limits at the beginning of our services and will make every effort to discuss any necessary disclosures with you beforehand, when possible.

Breach of Confidentiality

If you believe there has been a breach of confidentiality, please contact us immediately. We take all concerns seriously and will investigate and respond promptly to any reported breaches.

Contact Us

If you have questions about our confidentiality practices or wish to exercise your rights, please contact us at:

Email: [email protected]

Confidentiality Statement